Your room will be charged right away. The sushi at the Grand Buffet is legit. So youll be able to leave your 5 year old, but not your 3 year old. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. We talked to a number of people who used credits at the spa. Or is it now only if you stay at grand? I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. Open-faced small bites at the Tapas & Vino wine bar. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. So cute. If you plan to take a day trip, consider visiting at Xel-Ha. Such a bummer! I dont ever recall them asking for proof of Connors age (he was 4). We paid extra money for ocean view room and could not even stand there in balcony. Is it the one between the Olympic pool and the half moon pool? We spent most of our time at this pool, which is located near the beach. What is your opinion on the Grand vs the other Moon Resorts? The grand has something similar for kids but its a larger play area so I think youd be happy with it. thanks for your review. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. When the Diamond Elites eat? It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. Extremely friendly and connected with the audience. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! Just ignore them and continue walking until you get outdoor. 10 Common Family Travel Mistakes (and how to avoid them). One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. Travelled during spring break (near full capacity), two adults, two kids. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. I would maybe ask them ahead of time, or check at the front desk and ask. Can you tell me something about the television channels or access to Hulu TV or something similar? We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). Our boys were mesmerized. What view is better, to garden or resort? This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Thank you so much for the time you put into this review!! 1. We are going back feb 2021. Erin. Are there staff members to watch over the children? Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). Here are some tips to help make the most of your vacation at Moon Palace. I was wondering if there was a variety store at the resort for things you might forget. Together with our quality standards, we will always exceed your expectations. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. . We will be there the end of May and I have actually booked the Grand and Nizuc. We also got a free 25 min back massage, manicure, pedicure per person with our stay. Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. Your email address will not be published. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Assortment of fresh artisan cheese, fruit and nuts. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. Hi, thank you for your review. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. We slept well during our stay. Our oldest son, Braydon, gave it a try and had a blast. Whats in your closet? The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. The bathroom is quite big and it has a large shower with a bench. Its a spacious room with two double beds and a huge jacuzzi. Over 8 can come and go as they please. Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. Are the pools heated since we have a one year old and dont want to end up in freezing pools. We thank you for your support. Sometimes even in paradise you want to chill in your room! Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. I assume checkout is mid morning. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. Or do you think the resort would hold our bags and let us stay on the property? We would just take the shuttle and we never waited long. Hi & as others have said, thank you for all the details in your review. Thanks for the thoroughness of this. I am planning a trip there with my family for Christmas 2019. Thanks for your review. This was Nicoles favourite dish from our visit. Plus the extra $4634 for the 2 singles in studios. Our family is having a reunion in Dec. We booked through Interval International. Its not cheap, but you get a lot for your money. This property is HUGE. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. Glad to see you guys had a blast. When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. Can you help us with the costs.? We are heading to The Grand at Moon Palace in November. Wed like some quiet time if we can . Hi Martin they are separate resorts, but located side by side. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. All I could get were studios. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. . Lunch buffet for kids. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. We didnt book ahead of time and we didnt have any problems getting in. We struggled with the tipping etiquette as well. Foods were good, pastries were amazing. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. If you stay at the Grand, you have access to all 3 resorts. They thought was really cool. This resort is an all inclusive in Cancun Mexico. Relaxation pool wasnt heated but quieter and warm enough on hot days. Travelled during spring break (near full capacity), two adults, two kids. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. What to do???? The meat literally fell of my fork. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS BUT we didnt spend much time on the beach. This is an exclusive section of the Moon Palace Resort. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. Very clean comfortable room, water slides, kids club, great restaurants. There are plenty of chairs, umbrellas, couches and loungers at the beach. Thanks for the great post. We loved our evening here. SNORKEL XTREME. This may have been one of our favourite bowls of ceviche ever! We were very impressed by the spread. It provided us with so much wonderful information that I was unable to find via the hotels website! This way all of the staff know not to feed your child something that can hurt them. No cost break for a group. They can also explore the sister resorts too. We didnt spend any time there. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Yes, they do have a store that had various items in it. You can see the planes flying in the distance, but its not annoying. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Weve heard the steakhouse is harder to get in. No, we were not there for the Diamond Club. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. Being able to have cold drinks in the pool is a big hit with our boys. It looks like a very relaxing place to spend the day(s). Thanks Nguyen! You place the beef on the the hot plate and cook to your liking. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. Yes, you read that correctly. Loved this thread and feel really good about it. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. My son will definitely like that. It did offer more so we feel the difference in price is worth it. Wondering if anyone used resort babysitters to have a night out? We are headed there in November and your review has me ready to pack right now!! 2. You wont even have to leave the resort if you dont want to lots to do. Did you tip the room attendants? The snack bar was GREAT! Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Wondering how busy it is 2 years later during peak Spring Break! Gabino plays from his soul. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. . Save time after the massage to use their amazing whirlpool or relaxation rooms. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. Tripadvisor performs checks on reviews. Looks like you have 2 pictures view from 3rd floor room. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Can we get a studio with connecting doors to another studio? . Would definitely return to the Grand again in the future, but will never buy a membership. Comfy two person lounger on our private balcony. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. Enjoy exquisite luxury in Cancun! Thanks for taking the time to create it! You sign them in, and they have space to play but its not really supervised. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. I give this beach 2/10 due to tractors, otherwise it would be a 4/10. Delicious. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). 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