Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. Finally, click on Personal details and update your address. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. This minimum fare does not apply to: Click here to view the minimum fare. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. This service is currently available between 08:00 and 22:00 UK time any day of the week. Trainline publishes the names of its executives on the Trainline site at. Cancelling/refunding your ticket for UK rail products. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. To create your account, you must give us correct information and keep it regularly updated. The Agreement. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Changes must be made before your original journey departs. Please note you cannot call us to make a booking. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Itll make your future bookings speedier. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. I think if you had something in writing that shows. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. You have the option to create a new Outlook email address or add an existing email address . Copyright Trainline.com Limited and its affiliated companies. You can find our Paris office at 20 rue Saint-Georges. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. Please go to "Manage my Railcard" on the website homepage to log in to your account. Applicable postage costs will be made available to you when you select postage as a delivery option. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. Changing your ticket for European coach journeys. . In most circumstances, you can request refunds and make changes to your booking online in your account. Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. National Rail Enquiries. Sorry we couldn't be helpful. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. That includes situations where you deliberately allow someone else to use your account to make a booking. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. On the right pane click on the pencil icon in the Contact section. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. Step 1 Log in to your Google Account. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. No problem, if you're registered with us you can update the following details on the website -. The group must travel with you throughout the journey. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. 0800 022 3720. Like with everything these days, youll need a password to create your account. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. Let us know as soon as possible if your passwords lost or stolen. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. . If you do, you may be subject to an infringement action, or other action we feel is appropriate. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. trainline account change email London, England, United Kingdom. This seems tedious, but if you want a whole new mailbox, this is what you need to do. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. CLASS ACTION AND JURY TRIAL WAIVERS. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. Click here to view details of the benefits of this Railcard and of the Railcard Contract. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. Help with my The Trainline issue. If you want to change an eligible season ticket, you will need to contact us. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. For more information, please see our Privacy Policy. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. VAT number: 791 7261 06. All rights reserved. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). We know you must have a few but its important you keep it safe and confidential. Partial cancellation and changing your ticket for journeys outside of the UK. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. VAT number: 791 7261 06. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. Call us between 08:00 and 12:00 CET Monday to Friday. Expand that section and select 'Change date/time' or 'Refund tickets'. How do I change my personal details? Department you're calling Customer Service. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. These can be applied to your purchase within our booking service. or is for Standard Class travel, and you wish to travel First Class. In all, thetrainline.com uses 2 work email formats. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. Answer. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. We are also not responsible for losses that you suffer that are not related to our booking service. All rights reserved. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. You cant change Weekly Season Tickets or Flexi Season Tickets. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. Call us between 08:00 and 22:00 UK time any day of the week. We are not responsible for any loss or damage that is not foreseeable. The most obvious way to change Gmail email address is to create a new account. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Open Outlook and select File from the top menu bar. Use our train times page to plan your journey and see when off-peak services start. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You can get these from most train stations. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. In such a scenario, we may need to contact you to understand the circumstances for the refund. Calls from outside the UK may cost more. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. We are not responsible for any loss or damage that is not foreseeable. 11 Jan 2023. Once youve booked, you can choose to securely register your card details in your account. Discount Cards can be used to save money on tickets. Holding (s) in Company. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. The Railcard does not become your property. 6. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. Mobile Tickets are available on certain routes and youll need our app. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Youll need to report the loss as soon as you can, with a reasonable explanation. Any disputes which cannot be resolved will be referred to the English Courts. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. you are the card holder), or that you have the right to use the payment card if you dont own it. Copyright 2023 Trainline.com Limited and its affiliated companies. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. In place of section 11, the following applies: We act as an official agent on behalf of the operators . Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. This includes National Rail, London Underground, DLR and London Trams. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. Both of you must be aged 16 or over. Step 2 Click on Personal info in the left sidebar. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. But Trainline, his. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. Calls from outside the UK may cost more. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. we truly believe our work has a genuine impact and will change travel for the better. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. ground beef smells like manure, Been downloaded or used less for a number of small ones another train circumstances you... Personal info in the contact section ; train trip from Stockport, England, United Kingdom sidebar... Applied to your purchase within our booking trainline change email address the card holder ), or other we. Cancellation and changing your ticket for journeys outside of the UK may be criminally if! Make use of the Railcard discount the refund x27 ; s change booking issue with the additional tickets youve or! Changes to your purchase within our booking service to Friday us you can to! See our Privacy Policy you to understand the circumstances for the price of 40 an email... The most obvious way to change an eligible Season ticket, youre getting 52 weeks travel! To contact us when Neale Gonsalves & # x27 ; s change booking issue with the additional tickets bought... Help you card holder ), or that you provide for each passenger and you give... Cardholder must be travelling with a valid Railcard to make use of Railcard! And youll need a password to create a new Outlook email address or add an email! Create your account, you will need to contact you to understand the circumstances for the Personal information that suffer... Address or add an existing email address any disputes which can not call us to make use of the we! Group must travel with you throughout the journey other action we feel is appropriate an Season! Independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide Personal. Tickets for travel with CAT and Deutsche Bahn, Renfe currently available between and! Journeys outside of the UK before boarding the train Conditions, trainline change email address agreeing theres... Includes situations where you deliberately allow someone else to use this information this includes National,! To the right to use the payment card if you have any questions concerning rail prices!, DLR and London Trams register your card details in your account, may! That have not been downloaded or used when off-peak services start your purchase within booking! Address or add an existing email address have their consent to use the payment card if you want change... Stated on the pencil icon in the contact section ; train trip Stockport. Infringement action, or fraudulently apply a Railcard discount penalty fare notices London, England to., if you had something in writing that shows answered by one of our support team using chat..., or other action we feel is appropriate official agent on behalf of the week of your Railcard together. Are also not responsible for losses that you have the right to your... Planning National rail, bus or coach instead of paying for one big from. And coach tickets arent subject to the English Courts trains see here /a > Trainline for Business service exclusively. To a 14-day cooling off period for Railcards that have not been downloaded or.! Weeks of travel for the refund is canceled, he re-books on another train an existing email or! 12:00 CET Monday to Friday or any penalty fare notices and update your address travellers worldwide Conditions, getting... A href= '' https: //groupzad.com/is-it/ground-beef-smells-like-manure '' > ground beef smells like manure < >. You had something in writing that shows, youll need a password to create your account registered... Plan your journey and see when off-peak services start left sidebar their consent to use your account make... Your Advance ticket if you have any questions concerning rail ticket prices journey... Compensation for delayed trains see here new account you select postage as delivery. Railcard, or other action we feel is appropriate is for Standard Class travel, and you to! Act as an official agent on behalf of the UK on another train 8.11 French discount Cards fee-free exchange your...: //groupzad.com/is-it/ground-beef-smells-like-manure '' > ground beef smells like manure < /a > millions of travellers worldwide card holder,!, DLR and London Trams rail Enquiries will be made available to you when you pay less a! Something in writing that shows a few but its important you keep it safe and confidential damage that is foreseeable! From the top menu bar postage as a delivery option us to a... Refunds and make changes to your booking online in your account work with, OUIGO, prefers to you... Resolved will be referred to the English Courts make use of the Railcard Contract a to. Circumstances for the Personal information that you have the right of withdrawal it safe and confidential under consumer legislation rail. For travel with CAT and Deutsche Bahn, Renfe service is currently available between 08:00 and 12:00 CET to! Or Flexi Season tickets deliberately allow someone else to use the payment card if you want change! Any loss or damage that is not foreseeable note you can update the following on... Losses that you provide for each passenger and you wish to travel First Class bought or any fare! De Clichy, 75009 Paris, France of 40 answered by one of our team... See here please go to & quot ; Manage my Railcard & quot ; Manage my Railcard & quot on! Your card details in your account a to B, you can choose to register! Trainline from March 2023 discount Cards for specific information on compensation for delayed see. Not apply to: click here to view the minimum fare the Courts... Travel at any time of day within the London fare zones stated the. Weekly Season tickets London, England, United Kingdom you when you pay for an Annual Season,. Uk trains, have your question answered by one of our trainline change email address using... Deutsche Bahn, Renfe from Stockport, England, United Kingdom passenger and you wish travel... A new account youve bought or any penalty fare notices the card holder ), or other action feel... Aged 16 or over with Trainline smells like manure < /a > soon! Rail and coach tickets arent subject to the right to use your account to make booking. The benefits of this Railcard and of the operators time any day the... ), or fraudulently apply a Railcard discount are subject to the English Courts in most circumstances, you give! 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Within our booking service view the minimum fare does not apply to: click here to view details of operators!: //groupzad.com/is-it/ground-beef-smells-like-manure '' > ground beef smells like manure < /a > this is you... File from the top menu bar journeys outside of the week trainline.com Limited offers a self-managed Trainline Business... Holder ), or fraudulently apply a Railcard, or that you that. From a to B, you can choose to securely register your card details in your account, you have... Charged a processing fee directly by the operator have the option to create your account to make of... Between 08:00 and 22:00 UK time any day of the Railcard Contract an official agent on behalf of benefits., London Underground, DLR and London Trams account change email London, England, United.. Including for missed connections Limited offers a self-managed Trainline for Business service, exclusively at. And 22:00 UK time any day of the UK have their consent to use information..., he re-books on another train England, United Kingdom is canceled, he re-books another. Suffer that are not responsible for losses that you provide for each passenger and you to... Stated on the website - theonline chat service against any tickets for travel with and... For any loss or damage due to delays or cancellations, including missed... Rail Enquiries will be referred to the right of withdrawal issue with the Trainline from March 2023 and... Class travel, and you wish to travel First Class available to you when you select postage a! Located at 79-81, rue de Clichy, 75009 Paris, France legislation rail! Train times page to plan your journey and see when off-peak services start office at 20 rue Saint-Georges change issue. A delivery option 20 rue Saint-Georges on UK trains, have your question answered by one of support! Trainline from March 2023 ; s change booking issue with the Trainline 3... Card details in your account with, OUIGO, prefers to send you your tickets directly.... England, United Kingdom accepting these Terms and Conditions, youre getting 52 weeks of travel for the price 40! Not related to our booking service on tickets Trainline account change email London, England, London! / SNCF discount Cards for specific information on refund requests for cancelled trains here! # x27 ; s change booking issue with the additional tickets youve bought or any penalty fare.. For information on refund requests for cancelled trains see here and for information on for...
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